Spouse Connect
Spouse Connect International
Ethical Consumer Standards

Fair Refunds Policy

Clear rules governing fee reimbursements, intake cancellations, and declined applications.

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Our Core Principle: We believe in honest, fair service. If after thorough screening your application cannot be accepted into our active membership pool, you should not pay for introduction services you never received.

1. Clear Stage-Based Refund Schedule

Intake Stage Refund Amount Processing Timeline
Withdrawn prior to document review 100% (less provider transaction fees) Within 5 business days
Withdrawn after document check, before interview 80% reimbursement Within 7 business days
Declined by staff following interview 70% reimbursement Within 14 business days
Approved active member requesting voluntary pause Active period frozen up to 6 months Instant dashboard action
Terminated for harassment, scam, or misconduct 0% (immediate forfeiture) Immediate expulsion

2. How Refunds Are Disbursed

All approved reimbursements are sent automatically back to the original method of payment (Mobile Money wallet in Uganda or originating payment card for international transactions).

3. Dispute Resolution & Inquiries

If you have any questions regarding a billing adjustment or refund calculation, you may submit a confidential inquiry directly through our Contact & Complaints Support Desk.

Related documents: Membership Fees · Terms of Service · Complaints Procedure